Effective Date: 19th September, 2025
Issued by David Fields, a Chartered Management Accountant and CIMA Member in Practice, acting through Daybooks Limited.
1. Our Commitment
At Daybooks Limited, we are committed to delivering services with integrity, professionalism, and transparency. If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so we can resolve them promptly and fairly.
2. How to Raise a Complaint
You can raise a complaint by contacting us in writing or by email:
Email: dave@daybooks.com
Post: Daybooks Limited, 44 Pennington Close, Colden Common, Winchester, Hampshire SO21 1UR
Please include:
Your name and contact details
The nature of your complaint
Relevant dates, documents, or communications
What outcome you are seeking
3. What Happens Next
We will acknowledge your complaint within 5 working days
We aim to investigate and respond within 15 working days
If further time is needed, we will keep you informed of progress
Our response will include any proposed resolution or next steps
4. If You’re Not Satisfied
If you are not satisfied with our response, you may escalate your complaint to our professional regulator:
Chartered Institute of Management Accountants (CIMA)
Email: prof.standards@aicpa-cima.com
Website: www.cimaglobal.com
Tel: +44 (0)20 8849 2251
CIMA investigates complaints relating to professional conduct, ethics, and regulatory compliance.